Disclaimer and Privacy Policy


This Site is the property of and maintained by the San Bernardino Municipal Water Department("SBMWD"). Although every effort is made to maintain an accurate and up to date information, due to the fluid nature of the content, SBMWD does not guarantee absolute accuracy and disclaims liability for errors and omissions in the My Account Portal("My Account")'s contents. In addition, SBMWD is not responsible for the content of any site linked to the My Account Portal.

The material included on or available through the My Account Portal may include inaccuracies or typographical errors. Changes are periodically added to the material on the Site. SBMWD may make improvements and/or changes to the My Account Portal at any time. SBMWD does not represent or warrant that use of the My Account Portal will be uninterrupted or error-free, that defects will be corrected, or that the My Account Portal or the server that makes it available, are free of viruses or other harmful components.

SBMWD makes no representation about the suitability, reliability, availability, timeliness, or accuracy of the My Account Portal for any purpose. SBMWD is not responsible for any special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, the My Account Portal and/or the materials contained on the My Account Portal whether the materials contained on the My Account Portal are provided by SBMWD or a third party. The My Account Portal and the material contained herein are provided "as is" without warranty of any kind. SBMWD hereby disclaims all warranties and conditions with regard to the My Account Portal, including all implied warranties and conditions of merchantability, or fitness for a particular purpose, title, and non-infringement.

Privacy Policy

SBMWD collects information to provide My Account Portal users with effective service. Any information voluntarily submitted to SBMWD will be used only for correspondence or official SBMWD business. Such information will not be used for commercial or political purposes and will not be provided to any third party unless required to do so under federal or state law.

Information submitted to this SBMWD may be subject to disclosure in response to a request for documents under the California Public Records Act or other applicable laws. Any information that we receive through use of the My Account Portal is subject to the same provisions as information provided on paper.

The My Account Portal contains links to other web sites. SBMWD is not responsible for the privacy practices, content, or copyright issues of other sites. When you select one of those links, you will be leaving SBMWD's web site and will be subject to the privacy policy of that web site.

By sending SBMWD an electronic mail message, you may be sending SBMWD personal information, such as your name, mailing address, telephone number, and/or e-mail address. SBMWD may store this information in order to respond to a request or to otherwise resolve the subject matter of your e-mail. SBMWD does not sell, trade, or rent your personal information to others. SBMWD does not send unsolicited e-mail or correspondence. SBMWD makes every reasonable effort to ensure that your identifying information is not disclosed to outside sources.

SBMWD does not guarantee the accuracy, reliability, or confidentiality of any such communications. The Internet should not be used to transmit any sensitive or confidential information to SBMWD, as such information may be intercepted. Given the unreliable nature of Internet communications, information transmitted to SBMWD via electronic means may not be received, nor may it be received or reviewed in a timely manner, although SBMWD makes every reasonable effort to respond to messages received.

At any time, while accessing the My Account Portal, any user, while online, may decline participation in any activity that asks for information (i.e. survey, e-mail or e-commerce). Your choice not to participate will in no way affect your ability to use other features on the My Account Portal. In online applications that ask for personal information, you also are provided the option of canceling and terminating the application. However, if you do not identify yourself we will not be able to use the My Account Portal.


SBMWD may collect and store information for statistical purposes. For example, SBMWD may count the number of users to the different sections of the My Account Portal to help make those sections more useful to users. Similar information is gathered for anonymous users.

Proprietary Rights

SBMWD retains copyright on all text, graphic images, and other content (the "material") on the My Account Portal. The material published on the My Account Portal is protected by copyright and other intellectual property laws, and is owned or controlled by SBMWD, or the party listed as the provider of the content, software, or other materials. Commercial use of the materials is prohibited without written permission of SBMWD.

UNAUTHORIZED COPYING, REPRODUCTION, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING OR DUPLICATING ANY OF THE MATERIAL IS PROHIBITED. You may download or copy any downloadable material displayed on the My Account Portal for home, noncommercial, and personal use only, provided that you maintain all copyright, trademark, or other notices contained in the material and you agree to abide by all additional copyright notices, trademark notices, information, or restrictions contained in any material accessed through the My Account Portal.

Authorized Purposes

The My Account Portal shall be used only for authorized purposes and by authorized users. Unauthorized modification of any information stored on this system may result in criminal prosecution under Federal, State, and local laws. SBMWD and its agents may monitor and audit the usage of the My Account Portal, and all persons are hereby notified that use of the My Account Portal constitutes consent to such monitoring and auditing.

My Account Portal users may not access utility account information for which they are not the customer of record. My Account Portal users must be customer on file with SBWMD to access utility account information.


SBMWD uses reasonable precautions to keep the personal information disclosed to SBMWD secure. The Site employs industry-standard methods to monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage.

Contact Information

To offer comments about the My Account Portal or about information presented in this Disclaimer and Privacy Policy contact Water Department Customer Service.


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